FAQ
Product Information
What does the Lumix Ice Mask do?
The Lumix Ice Mask is designed to visibly reduce puffiness, calm inflammation, enhance circulation, and promote a refreshed, contoured appearance. The cooling gel beads help tighten the skin temporarily, creating a smoother, more sculpted look.
How long should I chill the mask?
Place the mask in the freezer for 10–15 minutes or the refrigerator for 20–30 minutes before use to achieve optimal cooling.
Is the mask suitable for sensitive skin?
Yes. Our cooling gel bead technology is dermatologist-friendly, hypoallergenic, and safe for all skin types. If you have extremely sensitive skin, we recommend starting with shorter sessions.
How often can I use the Ice Mask?
The mask can be used daily. Many customers incorporate it into their morning routine or before applying makeup to reduce puffiness and improve skin texture.
Can it help with sinus pressure or headaches?
Many customers report relief from sinus congestion, tension headaches, and general facial fatigue due to the soothing cooling effect.
Results & Benefits
When will I see results?
Most users experience visible de-puffing within minutes. Consistent use contributes to long-term improvements in tone, circulation, and overall skin vitality.
Does it help with acne or redness?
While not an acne treatment, the cooling effect can help reduce redness and inflammation around active breakouts.
Will it tighten my skin?
Cold therapy naturally constricts blood vessels, temporarily tightening and lifting the skin for a firmer appearance.
Care & Maintenance
How do I clean the mask?
Wipe the surface with a damp cloth and mild soap. Avoid fully submerging the mask in water to protect the gel bead structure.
How long does the mask stay cold?
Typically 15–25 minutes, depending on room temperature and usage.
Can the mask leak?
The mask is designed with a reinforced, puncture-resistant shell. While durable, avoid sharp objects to maintain longevity.
Orders & Shipping
How long does shipping take?
We provide worldwide shipping. Estimated delivery times are:
Australia: 7–14 business days
New Zealand: 7–21 business days
USA & Canada: 7–14 business days
UK & Europe: 7–14 business days
Rest of World: 7–21 business days
(Delivery times may vary during busy periods and holidays.)
Will I receive tracking?
Yes. Once your order has been dispatched, tracking details will be emailed to you automatically.
My package is delayed — what should I do?
If your order has not arrived within the estimated timeframe, please contact us with your order number and we will assist you promptly.
Returns & Refunds
What is your return policy?
If your item arrives defective or damaged, we will provide a replacement or refund . Please notify us with proof of damage within 7 days of receiving your order.
Can I return a used mask?
Due to hygiene regulations, we cannot accept returns on used or opened products unless the item is faulty.
Cryotherapy & Safety
Is the Ice Mask safe for regular use?
Yes. The mask is safe for daily use when applied as directed. Always ensure the temperature is comfortable before placing it on your skin.
Can I use it after cosmetic procedures?
Many clients use ice therapy post-treatment (e.g., facials, injectables). However, please consult your practitioner for personalised advice.
Is the product suitable for teenagers?
Our products are designed for adults, but may be used by teens under adult supervision.
Payment & Promotions
What payment methods are accepted?
We accept PayPal, major credit and debit cards, Apple Pay, Google Pay, and Shop Pay.
Do you offer discounts?
Yes. We run seasonal promotions and provide exclusive offers to newsletter subscribers.
Need Assistance?
If you have any further questions, our team is here to help. Simply reach out through our contact form and we’ll get back to you within 24 hours.