Payment Policy

Last updated: July 9, 2026

At Lumix, your security and convenience are our top priorities. Lumix is an Australian-based business that serves customers in Australia, United States, United Kingdom, Canada, and New Zealand. We offer a range of trusted payment methods to make your checkout experience as smooth as possible.

Payment Methods

Credit/Debit Card — We accept all major credit and debit cards including Visa, Mastercard, Union Pay and American Express. To pay by card: select "Credit/Debit Card" at checkout; enter your card number, expiry date, and CVV; fill in your billing details and confirm your payment; you will be redirected to an order confirmation page and receive a confirmation email shortly after.

Apple Pay & Google Pay — For a fast, contactless checkout experience, we support Apple Pay and Google Pay. To use either option: select "Apple Pay" or "Google Pay" at checkout; authenticate using Face ID, Touch ID, or your device passcode; confirm your order details and complete the payment.

Shop Pay — Shop Pay offers an accelerated checkout for returning customers. Simply select "Shop Pay" at checkout, log in to your account, and confirm your order in seconds.

PayPal — PayPal allows you to pay quickly and securely without sharing your financial details directly with us. To pay with PayPal: select "PayPal" at checkout; you will be redirected to PayPal to log in or create an account; approve the payment and you will be returned to our site with your order confirmed. PayPal includes built-in buyer protection, giving you added peace of mind with every purchase.

When Is My Payment Charged?

Your payment is processed at the time you place your order. You will receive an order confirmation email once your payment has been successfully processed. If your payment is declined, no charge will be made to your account. Please check your card details and try again, or contact your bank for assistance. You are also welcome to try an alternative payment method or contact us at support@buylumix.com for help.

Currency

Transactions are processed in the currency applicable to your selected market. Depending on your location and the market selected at checkout, payments may be processed in Australian Dollars (AUD), United States Dollars (USD), British pounds sterling (GBP), Canadian Dollars (CAD), or New Zealand Dollars (NZD).

Any applicable taxes, duties, or other charges will be calculated and displayed at checkout in accordance with the destination market and applicable laws.

If you are paying via PayPal and your account is in a different currency, PayPal may apply a conversion fee. We recommend checking with PayPal before completing your purchase.

Security and Protection

Every transaction on the Lumix website is protected with advanced SSL encryption. We do not store or share your full payment details at any time. Our payment processing is handled by Shopify Payments and other trusted third-party providers, all of which are PCI DSS compliant. Our platform is continuously monitored and updated to meet current security standards.

Refunds and Payment Disputes

If you believe a charge is incorrect or you wish to request a refund, please contact us at support@buylumix.com before initiating a dispute with your bank or payment provider. Most issues can be resolved quickly through our customer service team. For full details on our returns and refunds process, please refer to our Refund Policy.

Approved refunds are processed no later than 10 business days after Lumix receives and inspects the returned item, or after the refund is otherwise approved by Lumix. Your bank, card provider, PayPal, Shop Pay, or other payment provider may take additional time to process and display the refund in your account.

Where a refund is approved, Lumix will issue the refund using the same payment method used for the original transaction unless the customer agrees to a different solution.

Consumer Rights

Nothing in this Payment Policy limits or excludes any rights you may have under applicable consumer protection legislation, including the Australian Consumer Law for Australian customers; applicable federal and state consumer protection laws for US customers; the Consumer Guarantees Act for New Zealand customers; applicable federal, provincial, and territorial consumer protection laws for Canadian customers; and the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other applicable consumer protection laws for United Kingdom customers.

Store Name: Lumix
Email: support@buylumix.com
Address: 44 Cook St, Randwick NSW 2031, Australia
Phone: +61 409 664 109
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Time

We aim to respond within 24 business hours (Mon–Fri). Messages received outside business hours or on weekends will be answered on the next business day (Monday for weekend messages).