We offer free shipping on all orders within Australia and the United States — no minimum order required. We currently ship to Australia and the United States only and do not offer shipping to other international destinations.
Estimated delivery is 7–21 business days. Orders are handled within 1–2 business days (Mon–Fri), with a cutoff time of 5:00 PM Australian Eastern Time. We deliver via trusted carrier partners, including Australia Post, StarTrack, Aramex, Sendle, USPS, UPS, FedEx, and DHL. All delivery times are estimates only and are not guaranteed.
Once shipped, you'll receive an email with a tracking number. You can also track your order via our Track My Order page. If you experience a delay or lost package, contact us at support@buylumix.com as soon as possible and we will work to resolve it promptly — if a package is confirmed lost, we will arrange a replacement or issue a full refund. For missing or incorrect items, contact us within 7 days of delivery and do not return any items before reaching out first.