Modern Pendant Light Hanging Alabaster Shade Antique Gold Finish Dimmable for Elegant Illumination

Yes. We offer free shipping on all orders, with no minimum order requirement. The free shipping rate will be displayed at checkout before you complete your purchase.

Estimated delivery is 7–14 business days. Orders are processed within 1–2 business days, Monday to Friday, with an order cutoff time of 5:00 PM Australian Eastern Time. Once your order has been processed, estimated transit time is 6–12 business days. All delivery times are estimates only and are not guaranteed.

Order and shipping updates are sent to the email address used at checkout. Please check your inbox, spam, junk, or promotions folder in case the email was filtered there. If you still cannot find your confirmation or tracking email, contact us at support@buylumix.com with your name and order details so we can assist.

Once your order has shipped, you will receive an email notification with your tracking number. You can use this tracking number to monitor your package directly through the carrier or via our Track My Order page.

If your order is delayed or your tracking has not updated, please contact us at support@buylumix.com as soon as possible. We will investigate the issue with the carrier and work to resolve it promptly. If a package is confirmed lost, we will arrange a replacement or issue a full refund in accordance with our Refund Policy.

Please contact us within 7 days of delivery at support@buylumix.com. Include your order number and clear photos or a short video showing the issue, including the item and packaging where applicable. Once the issue has been reviewed and confirmed, we will arrange a replacement or a full refund at no cost to you.

You have 30 days from the date you received your order to request a return. To be eligible, the item must be unused, in its original condition, returned with all accessories, inserts, tags, and original packaging, and accompanied by your receipt or proof of purchase.

To start a return, email us at support@buylumix.com with your order number and reason for return. Please do not send items back before contacting us first.

For approved change-of-mind returns, the customer is responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, Lumix will cover the cost of return shipping once the issue has been reviewed and confirmed.

As we offer free shipping on all orders, there is no original shipping charge to refund. Approved refunds are issued to the original payment method. We do not charge any restocking fees.

Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, please first check with your bank, then contact us at support@buylumix.com.

We accept major credit and debit cards including Visa, Mastercard, Union Pay, and American Express. We also accept PayPal, Apple Pay, Google Pay, and Shop Pay. Available payment methods may be shown at checkout and may change from time to time.

If your payment is declined, no charge will be made to your account. Please check your card details and try again, or contact your bank for assistance. You can also try an alternative payment method or contact us at support@buylumix.com for help.

Yes. Every transaction on the Lumix website is protected with advanced SSL encryption. We do not store or share your full payment details at any time. Payment processing is handled by Shopify Payments and other trusted third-party providers that are PCI DSS compliant.

Any applicable taxes will be calculated and shown at checkout before you complete your purchase.

After placing your order, you will receive an order confirmation email once your payment has been successfully processed. When your order ships, you will receive a shipping confirmation email with tracking details where available.

Please review your order carefully before submitting it. Once an order has been accepted, we may not be able to accommodate cancellation or change requests. If you need help with an order, contact us as soon as possible at support@buylumix.com.

All Lumix lighting products include an installation manual with the order. Please follow the instructions provided with your product carefully before installation.

If you would like to receive the installation manual before your order arrives, please contact our support team at support@buylumix.com and we'll be happy to help.

Yes. All Lumix lighting products come with the required light bulbs included, so your order will arrive with everything needed for the light fixture itself.

Yes. Lumix lighting products come with the required components for the light fixture itself, including the required light bulbs and installation manual.

Lumix lighting is designed to elevate a wide range of spaces, including living rooms, bedrooms, dining rooms, kitchens, hallways, bathrooms, entryways, and outdoor areas, depending on the product.

Some Lumix lights are designed for bathrooms or outdoor areas, depending on the specific product. Please check the product description, specifications, and any listed rating or usage information before purchasing.

If you are unsure whether a light is suitable for your intended space, contact us at support@buylumix.com before placing your order.

Yes. If you would like to confirm product details before placing an order, please contact us at support@buylumix.com and our team will be happy to assist.

If you have a complaint or need help with an order, please contact us at support@buylumix.com. Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Time. We aim to respond within 24 business hours.

Some products may include selectable options such as size, finish, color, or style directly on the product page. If you have a specific request that is not shown, please contact us at support@buylumix.com before placing your order. Custom requests are not guaranteed and must be confirmed by our team first.

For bulk purchase enquiries, please contact us at support@buylumix.com with the product name, quantity required, delivery location, and any other relevant details. Our team will review your request and let you know what options may be available.